You will receive an email from us when your order has been shipped which includes the tracking information of your order. The status of your order will be marked as “Completed” once we have already shipped your order.
To follow up on the status of your order, you may send an inquiry to firstname.lastname@example.org . Just put “Order Inquiry” in the subject part of the email and indicate the order number.
You will receive an e-mail from us when your order has been already shipped which will include the tracking information of your order.
Just keep in mind that delivery of orders will depend on the courier used. We cannot provide the exact date and time when your order will arrive. Generally, Metro Manila orders will take 2-3 business days and provincial orders 3-5 business days.
If your order hasn’t been shipped yet, you can make changes like adding more items, cancelling other items, or replacing them. Just email your request to email@example.com so we can respond to it immediately.
If there are damaged or missing items on your order, inform us immediately through e-mail firstname.lastname@example.org and attached some photos as evidence.
If you received a confirmation e-mail from us saying that your order was delivered but you haven’t received it yet, we recommend to check the information you have submitted to see if there’s something you missed out. You may also send an e-mail to email@example.com regarding your concern so we can verify it.
The fee for shipping is: P70.00 for Metro Manila and P100.00 for Provinces. We also offer FREE SHIPPING on orders of P2,000.00 and above.
Please be reminded that shipping fee will already be included in your total billing and you do not have to pay additional shipping fee upon receiving your order.
Signature confirmation is a way to make sure that your order will not be delivered without your signature. In case you’re not at home when the order is delivered, you may authorize someone to receive it for you provided there is an authorization letter and a copy of your valid ID for confirmation.
For orders within Metro Manila and nearby provinces, expect your order to arrive within 2 – 3 business days. For other provinces, expect your order within 3-5 business days.
You will receive a confirmation mail with tracking information when your order has been shipped.
Note: Delivery of orders will depend on courier’s schedule of delivery.
Scribe Online Store operations are Monday – Friday 8:30am – 7:00 pm. Online store is closed during weekends and holidays.
In case you have given us an incorrect shipping address, email us immediately to firstname.lastname@example.org. If it has not been shipped yet, we can still correct it before your order goes to the shipping company.
If your order has been shipped and ends up being returned to us, you shall be responsible for paying the cost of shipping it again. We will get in touch with you to coordinate your options before reshipping the products.
You can pay your orders through Bank Deposit: BDO or BPI. For debit and credit card transactions, you can pay through Paypal.
We will not process and ship your order until we receive the full payment for your order. If we have not received any information from you after 10 days, we will automatically cancel your order.
Scribe is an authorized distributor and dealer of all the brands we offer. We purchase our products directly to the manufacturer and its originating country or from authorized distributors.